Customer Relations Representative - State Farm Agent Team Member
Full Time • Springfield, PA
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
With 30 years of experience as a State Farm agent, I’ve built a well-established and respected agency just outside the Pennsylvania metro area, serving customers across Pennsylvania, New Jersey, and Delaware. Over the years, I’ve prioritized stability, loyalty, and genuine relationships, resulting in exceptionally low turnover—just 12 hires in 29 years, with several team members staying until retirement.
With 30 years of experience as a State Farm agent, I’ve built a well-established and respected agency just outside the Pennsylvania metro area, serving customers across Pennsylvania, New Jersey, and Delaware. Over the years, I’ve prioritized stability, loyalty, and genuine relationships, resulting in exceptionally low turnover—just 12 hires in 29 years, with several team members staying until retirement.
Today, our close-knit team consists of two dedicated team members who embody the same family-focused values that guide my leadership style. I’m married with three kids, and I lead with kindness, integrity, and respect, fostering a supportive and people-oriented environment.
We’re looking for go-getters who take initiative, care deeply about helping people, and are motivated to grow within a stable, loyal, and well-respected agency. If you’re seeking a career opportunity in a place that values community impact and lasting relationships, this could be a perfect fit for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ed Quintus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Aldan, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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